Shipping policy
Thank you for choosing Knots by Design. We want to make your shopping experience as seamless as possible. Please take a moment to review our shipping policy.
Shipping Rates:
Shipping rates are calculated based on the total weight of your order and the destination address. You can view the shipping cost before completing your purchase during the checkout process.
Shipping Methods:
We currently ship all orders via Australia Post. The available shipping methods include Regular Parcel Post and Express Post.
Processing Time:
Orders are typically processed within 3 business days of receiving payment.
Custom or made-to-order items may require additional processing time, and the estimated shipping date will be communicated upon order confirmation.
Estimated Delivery Times:
The estimated delivery times provided during the checkout process are based on Australia Post's standard delivery schedules and are indicative only.
Please note that delivery times may vary based on the destination address and any unforeseen circumstances, such as public holidays or disruptions to postal services.
Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the provided tracking number on the Australia Post website.
Shipping Destinations:
We currently ship to addresses within Australia. For international shipping enquiries, please contact our customer service team at lj@knotsbydesign.com.au
Shipping Delays:
Knots by Design is not responsible for delays caused by Australia Post or any unforeseen circumstances. However, we will do our best to assist you in tracking and resolving any delivery issues.
Incorrect Address:
It is the responsibility of the customer to provide accurate shipping information. Knots by Design is not liable for any additional shipping charges or lost packages due to incorrect addresses provided by the customer.
Shipping Promotions:
From time to time, Knots by Design may offer free or discounted shipping promotions. These promotions will be clearly communicated on our website.
Contact Us:
If you have any questions or concerns about our shipping policy, please email us at lj@knotsbydesign.com.au
Thank you for choosing Knots by Design. We appreciate your business!
Knots by Design
Email: lj@knotsbydesign.com.au
ABN 14 121 723 313